Established in Santos in 2003, AGS-Ágora Global Services specialises in Marine and Non-Marine claims; providing loss prevention inspections, cargo claims handling and claims consultancy. Our clients include exporters, importers, trading companies, shipping agents and sea carriers, as well as insurers, brokers and law firms.
AGS is distinguished by a team of independent professionals with wide experience and recognised prestige in the specialised management of claims, as well as in the provision of technical services to the insurance market. It is a multidisciplinary team of professionals with extensive experience in managing numerous claims of great technical complexity.
Our technical team is composed of professionals from all disciplines with proven capacity, technical competence, efficiency and independence in claims handling. Services are provided considering criteria of geographical proximity as well as the specialization required in each case.
Our rich experience has been enriched by working together with external experts and allows us to conduct strategic partnerships and consultations in a variety of different fields, in addition to our flexible terms and capacity to offer tailor-made quotations, bearing in mind the characteristics of each service.
Our mission is to provide loss prevention inspection, loss inspection and loss adjustment services (Marine & Non-Marine), risk assessment and technical advice to companies (small, medium and large) and insurers.
We do this by combining research, continuous professional development and practical experience, with the innovative use of technology and knowledge management.
We will always put the customers first.
Achieving customers satisfaction, trust and loyalty.
Monitoring the internal processes: sort, straighten, shine, systemize and sustain.
To create an environment where all individual differences and contributions are recognised and valued.
Helping customers discover better ways to meet their business objectives.
Continuous improvement (consistently evaluate all activities considering cost vs benefits).
